BOCA, Grațiela Dana; GENOVESE, Francesco. TOOLS USED TO IMPROVE QUALITY MANAGEMENT. Review of Management and Economic Engineering, [S. l.], v. 20, n. 4, p. 328–342, 2021. DOI: 10.71235/rmee.100. Disponível em: https://www.rmee.org/index.php/pub/article/view/100. Acesso em: 14 may. 2025.